1 INTRODUCTION 1.1 Study Deliverables 1.2 Study Assumptions 1.3 Scope of the Study 2 RESEARCH METHODOLOGY 3 EXECUTIVE SUMMARY 4 MARKET DYNAMICS 4.1 Market Overview 4.2 Introduction to Market Drivers and Restraints 4.3 Market Drivers 4.3.1 Rising Domination of Messenger Applications 4.3.2 Increasing Demand for Consumer Analytics 4.4 Market Restraints 4.4.1 Lack of Awareness and Integration Complexities 4.5 Value Chain Analysis 4.6 Industry Attractiveness - Porter's Five Force Analysis 4.6.1 Threat of New Entrants 4.6.2 Bargaining Power of Buyers/Consumers 4.6.3 Bargaining Power of Suppliers 4.6.4 Threat of Substitute Products 4.6.5 Intensity of Competitive Rivalry 5 MARKET SEGMENTATION 5.1 By Type 5.1.1 Solution 5.1.2 Service 5.2 By Deployment 5.2.1 Cloud 5.2.2 On-premise 5.3 By End-user Vertical 5.3.1 BFSI 5.3.2 Healthcare 5.3.3 IT and Telecommunication 5.3.4 Retail 5.3.5 Utilities 5.3.6 Government 5.3.7 Other End-user Verticals 5.4 Geography 5.4.1 North America 5.4.2 Europe 5.4.3 Asia-Pacific 5.4.4 Latin America 5.4.5 Middle East & Africa 6 COMPETITIVE LANDSCAPE 6.1 Company Profiles 6.1.1 IBM Corporation 6.1.2 eGain Corporation 6.1.3 Nuance Communications 6.1.4 Creative Virtual Ltd 6.1.5 Artificial Solutions Inc. 6.1.6 Next IT Corp 6.1.7 [24]7.ai, Inc. 6.1.8 MEOKAY 6.1.9 Botsify 6.1.10 Chatfuel 6.1.11 Bold360 ai 6.1.12 Dialogflow (Google) 6.1.13 Amazon Web Services, Inc. (Amazon Lex) 6.1.14 LiveChat, Inc. 7 INVESTMENT ANALYSIS 8 MARKET OPPORTUNITIES AND FUTURE TRENDS