Contents 1. Executive Summary 2. Cloud-based Contact Center Market 2.1. Product Overview 2.2. Market Definition 2.3. Segmentation 2.4. Assumptions and Acronyms 3. Research Methodology 3.1. Research Objectives 3.2. Primary Research 3.3. Secondary Research 3.4. Forecast Model 3.5. Market Size Estimation 4. Average Pricing Analysis 5. Macro-Economic Indicators 6. Market Dynamics 6.1. Growth Drivers 6.2. Restraints 6.3. Opportunity 6.4. Trends 7. Correlation & Regression Analysis 7.1. Correlation Matrix 7.2. Regression Matrix 8. Recent Development, Policies & Regulatory Landscape 9. Risk Analysis 9.1. Demand Risk Analysis 9.2. Supply Risk Analysis 10. Cloud-based Contact Center Analysis 10.1. Porters Five Forces 10.1.1. Threat of New Entrants 10.1.2. Bargaining Power of Suppliers 10.1.3. Threat of Substitutes 10.1.4. Rivalry 10.2. PEST Analysis 10.2.1. Political 10.2.2. Economic 10.2.3. Social 10.2.4. Technological 11. Cloud-based Contact Center Market 11.1. Market Size & forecast, 2019A-2030F 11.1.1. By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 11.1.2. By Volume (Million Units) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12. Cloud-based Contact Center: Market Segmentation 12.1. By Regions 12.1.1. North America: • By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.1.2. Europe: • By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.1.3. Asia-Pacific: • By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.1.4. MEA: • By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.1.5. Latin America: • By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.2. By Component: Market Share (2020-2030F) 12.2.1. Solutions, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.2.2. Services, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.3 By Organization Size: Market Share (2020-2030F) 12.3.1. Large Enterprises, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.3.2. SMEs, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.4 By Deployment Model: Market Share (2020-2030F) 12.4.1. Public Cloud, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.4.2. Private Cloud, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.5 By Vertical: Market Share (2020-2030F) 12.5.1. BFSI, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.5.2. Government and defense, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.5.3. Healthcare, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.4.4. Government and Public Sector, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.5.5. Retail and eCommerce, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.5.6. IT & ITeS, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.4.7. Energy and Utilities, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 12.4.8. Others, By Value (USD Million) 2019-2030F; Y-o-Y Growth (%) 2020-2030F 13. Company Profile 13.1.1. Finicity Corporation 13.1.2. Company Overview 13.1.3. Company Total Revenue (Financials) 13.1.4. Market Potential 13.1.5. Global Presence 13.1.6. Key Performance Indicators 13.1.7. SWOT Analysis 13.1.8. Product Launch 13.2. Onfido Limited 13.3. Acuant Inc. 13.4. Intellicheck Inc. 13.5. Trulioo Information Services Inc. 13.6. Mitek Systems Inc 13.7. Veriff 13.8. Ekata Inc. 13.9. IBM Corporation 13.10. Jumio Corp. 14 Consultant Recommendation **The above given segmentations and companies could be subjected to further modification based on in-depth feasibility studies conducted for the final deliverable.