• Executive Summary o Market Overview • Market Landscape o Market ecosystem o Value chain analysis • Market Sizing o Market definition o Market segment analysis o Market size 2020 o Market outlook: Forecast for 2020 - 2025 • Five Forces Analysis o Bargaining power of buyers o Bargaining power of suppliers o Threat of new entrants o Threat of substitutes o Threat of rivalry o Market condition • Market Segmentation by Deployment o Market segments o Comparison by Deployment o On-premise - Market size and forecast 2020-2025 o Cloud-based - Market size and forecast 2020-2025 o Market opportunity by Deployment • Customer landscape • Geographic Landscape o Geographic segmentation o Geographic comparison o North America - Market size and forecast 2020-2025 o Europe - Market size and forecast 2020-2025 o APAC - Market size and forecast 2020-2025 o MEA - Market size and forecast 2020-2025 o South America - Market size and forecast 2020-2025 o Key leading countries o Market opportunity By Geographical Landscape o Market drivers o Market challenges o Market trends • Vendor Landscape o Vendor landscape o Landscape disruption • Vendor Analysis o Vendors covered o Market positioning of vendors o ABB Ltd. o BMC Software Inc. o Cisco Systems Inc. o Dell Technologies Inc. o Fujitsu Ltd. o Hewlett Packard Enterprise Co. o International Business Machines Corp. o Micro Focus International Plc o NEC Corp. o ServiceNow Inc. • Appendix o Scope of the report o Currency conversion rates for US$ o Research methodology o List of abbreviations Exhibits Exhibits1: Key Finding 1 Exhibits2: Key Finding 2 Exhibits3: Key Finding 3 Exhibits4: Key Finding 5 Exhibits5: Key Finding 6 Exhibits6: Key Finding 7 Exhibits7: Key Finding 8 Exhibits8: Parent market Exhibits9: Market characteristics Exhibits10: Offerings of vendors included in the market definition Exhibits11: Market segments Exhibits12: Global - Market size and forecast 2020 - 2025 ($ million) Exhibits13: Global market: Year-over-year growth 2020 - 2025 (%) Exhibits14: Five forces analysis 2020 & 2025 Exhibits15: Bargaining power of buyers Exhibits16: Bargaining power of suppliers Exhibits17: Threat of new entrants Exhibits18: Threat of substitutes Exhibits19: Threat of rivalry Exhibits20: Market condition - Five forces 2020 Exhibits21: Deployment - Market share 2020-2025 (%) Exhibits22: Comparison by Deployment Exhibits23: On-premise - Market size and forecast 2020-2025 ($ million) Exhibits24: On-premise - Year-over-year growth 2020-2025 (%) Exhibits25: Cloud-based - Market size and forecast 2020-2025 ($ million) Exhibits26: Cloud-based - Year-over-year growth 2020-2025 (%) Exhibits27: Market opportunity by Deployment Exhibits28: Customer landscape Exhibits29: Market share By Geographical Landscape 2020-2025 (%) Exhibits30: Geographic comparison Exhibits31: North America - Market size and forecast 2020-2025 ($ million) Exhibits32: North America - Year-over-year growth 2020-2025 (%) Exhibits33: Europe - Market size and forecast 2020-2025 ($ million) Exhibits34: Europe - Year-over-year growth 2020-2025 (%) Exhibits35: APAC - Market size and forecast 2020-2025 ($ million) Exhibits36: APAC - Year-over-year growth 2020-2025 (%) Exhibits37: MEA - Market size and forecast 2020-2025 ($ million) Exhibits38: MEA - Year-over-year growth 2020-2025 (%) Exhibits39: South America - Market size and forecast 2020-2025 ($ million) Exhibits40: South America - Year-over-year growth 2020-2025 (%) Exhibits41: Key leading countries Exhibits42: Market opportunity By Geographical Landscape ($ million) Exhibits43: Impact of drivers and challenges Exhibits44: Vendor landscape Exhibits45: Landscape disruption Exhibits46: Industry risks Exhibits47: Vendors covered Exhibits48: Market positioning of vendors Exhibits49: ABB Ltd. - Overview Exhibits50: ABB Ltd. - Business segments Exhibits51: ABB Ltd. - Key offerings Exhibits52: ABB Ltd. - Key customers Exhibits53: ABB Ltd. - Segment focus Exhibits54: BMC Software Inc. - Overview Exhibits55: BMC Software Inc. - Product and service Exhibits56: BMC Software Inc. - Key offerings Exhibits57: BMC Software Inc. - Key customers Exhibits58: BMC Software Inc. - Segment focus Exhibits59: Cisco Systems Inc. - Overview Exhibits60: Cisco Systems Inc. - Business segments Exhibits61: Cisco Systems Inc. - Key offerings Exhibits62: Cisco Systems Inc. - Key customers Exhibits63: Cisco Systems Inc. - Segment focus Exhibits64: Dell Technologies Inc. - Overview Exhibits65: Dell Technologies Inc. - Business segments Exhibits66: Dell Technologies Inc. - Key offerings Exhibits67: Dell Technologies Inc. - Key customers Exhibits68: Dell Technologies Inc. - Segment focus Exhibits69: Fujitsu Ltd. - Overview Exhibits70: Fujitsu Ltd. - Business segments Exhibits71: Fujitsu Ltd. - Key offerings Exhibits72: Fujitsu Ltd. - Key customers Exhibits73: Fujitsu Ltd. - Segment focus Exhibits74: Hewlett Packard Enterprise Co. - Overview Exhibits75: Hewlett Packard Enterprise Co. - Business segments Exhibits76: Hewlett Packard Enterprise Co. - Key offerings Exhibits77: Hewlett Packard Enterprise Co. - Key customers Exhibits78: Hewlett Packard Enterprise Co. - Segment focus Exhibits79: International Business Machines Corp. - Overview Exhibits80: International Business Machines Corp. - Business segments Exhibits81: International Business Machines Corp. - Key offerings Exhibits82: International Business Machines Corp. - Key customers Exhibits83: International Business Machines Corp. - Segment focus Exhibits84: Micro Focus International Plc - Overview Exhibits85: Micro Focus International Plc - Product and service Exhibits86: Micro Focus International Plc - Key offerings Exhibits87: Micro Focus International Plc - Key customers Exhibits88: Micro Focus International Plc - Segment focus Exhibits89: NEC Corp. - Overview Exhibits90: NEC Corp. - Business segments Exhibits91: NEC Corp. - Key offerings Exhibits92: NEC Corp. - Key customers Exhibits93: NEC Corp. - Segment focus Exhibits94: ServiceNow Inc. - Overview Exhibits95: ServiceNow Inc. - Business segments Exhibits96: ServiceNow Inc. - Key offerings Exhibits97: ServiceNow Inc. - Key customers Exhibits98: ServiceNow Inc. - Segment focus Exhibits99: Currency conversion rates for US$ Exhibits100: Research Methodology Exhibits101: Validation techniques employed for market sizing Exhibits102: Information sources Exhibits103: List of abbreviations

ABB Ltd., BMC Software Inc., Cisco Systems Inc., Dell Technologies Inc., Fujitsu Ltd., Hewlett Packard Enterprise Co., International Business Machines Corp., Micro Focus International Plc, NEC Corp., ServiceNow Inc.