1 Supply Summary 1.1 Business Chat Support Software Introduction 1.2 World Business Chat Support Software Market Size & Forecast (2018 & 2022 & 2029) 1.3 World Business Chat Support Software Total Market by Region (by Headquarter Location) 1.3.1 World Business Chat Support Software Market Size by Region (2018-2029), (by Headquarter Location) 1.3.2 United States Business Chat Support Software Market Size (2018-2029) 1.3.3 China Business Chat Support Software Market Size (2018-2029) 1.3.4 Europe Business Chat Support Software Market Size (2018-2029) 1.3.5 Japan Business Chat Support Software Market Size (2018-2029) 1.3.6 South Korea Business Chat Support Software Market Size (2018-2029) 1.3.7 ASEAN Business Chat Support Software Market Size (2018-2029) 1.3.8 India Business Chat Support Software Market Size (2018-2029) 1.4 Market Drivers, Restraints and Trends 1.4.1 Business Chat Support Software Market Drivers 1.4.2 Factors Affecting Demand 1.4.3 Business Chat Support Software Major Market Trends 1.5 Influence of COVID-19 and Russia-Ukraine War 1.5.1 Influence of COVID-19 1.5.2 Influence of Russia-Ukraine War 2 Demand Summary 2.1 World Business Chat Support Software Consumption Value (2018-2029) 2.2 World Business Chat Support Software Consumption Value by Region 2.2.1 World Business Chat Support Software Consumption Value by Region (2018-2023) 2.2.2 World Business Chat Support Software Consumption Value Forecast by Region (2024-2029) 2.3 United States Business Chat Support Software Consumption Value (2018-2029) 2.4 China Business Chat Support Software Consumption Value (2018-2029) 2.5 Europe Business Chat Support Software Consumption Value (2018-2029) 2.6 Japan Business Chat Support Software Consumption Value (2018-2029) 2.7 South Korea Business Chat Support Software Consumption Value (2018-2029) 2.8 ASEAN Business Chat Support Software Consumption Value (2018-2029) 2.9 India Business Chat Support Software Consumption Value (2018-2029) 3 World Business Chat Support Software Companies Competitive Analysis 3.1 World Business Chat Support Software Revenue by Player (2018-2023) 3.2 Industry Rank and Concentration Rate (CR) 3.2.1 Global Business Chat Support Software Industry Rank of Major Players 3.2.2 Global Concentration Ratios (CR4) for Business Chat Support Software in 2022 3.2.3 Global Concentration Ratios (CR8) for Business Chat Support Software in 2022 3.3 Business Chat Support Software Company Evaluation Quadrant 3.4 Business Chat Support Software Market: Overall Company Footprint Analysis 3.4.1 Business Chat Support Software Market: Region Footprint 3.4.2 Business Chat Support Software Market: Company Product Type Footprint 3.4.3 Business Chat Support Software Market: Company Product Application Footprint 3.5 Competitive Environment 3.5.1 Historical Structure of the Industry 3.5.2 Barriers of Market Entry 3.5.3 Factors of Competition 3.6 Mergers, Acquisitions Activity 4 United States VS China VS Rest of the World (by Headquarter Location) 4.1 United States VS China: Business Chat Support Software Revenue Comparison (by Headquarter Location) 4.1.1 United States VS China: Business Chat Support Software Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location) 4.1.2 United States VS China: Business Chat Support Software Revenue Market Share Comparison (2018 & 2022 & 2029) 4.2 United States Based Companies VS China Based Companies: Business Chat Support Software Consumption Value Comparison 4.2.1 United States VS China: Business Chat Support Software Consumption Value Comparison (2018 & 2022 & 2029) 4.2.2 United States VS China: Business Chat Support Software Consumption Value Market Share Comparison (2018 & 2022 & 2029) 4.3 United States Based Business Chat Support Software Companies and Market Share, 2018-2023 4.3.1 United States Based Business Chat Support Software Companies, Headquarters (States, Country) 4.3.2 United States Based Companies Business Chat Support Software Revenue, (2018-2023) 4.4 China Based Companies Business Chat Support Software Revenue and Market Share, 2018-2023 4.4.1 China Based Business Chat Support Software Companies, Company Headquarters (Province, Country) 4.4.2 China Based Companies Business Chat Support Software Revenue, (2018-2023) 4.5 Rest of World Based Business Chat Support Software Companies and Market Share, 2018-2023 4.5.1 Rest of World Based Business Chat Support Software Companies, Headquarters (States, Country) 4.5.2 Rest of World Based Companies Business Chat Support Software Revenue, (2018-2023) 5 Market Analysis by Type 5.1 World Business Chat Support Software Market Size Overview by Type: 2018 VS 2022 VS 2029 5.2 Segment Introduction by Type 5.2.1 Instant Messaging Platform 5.2.2 Social Media Messaging Platform 5.2.3 Email Communication Platform 5.3 Market Segment by Type 5.3.1 World Business Chat Support Software Market Size by Type (2018-2023) 5.3.2 World Business Chat Support Software Market Size by Type (2024-2029) 5.3.3 World Business Chat Support Software Market Size Market Share by Type (2018-2029) 6 Market Analysis by Application 6.1 World Business Chat Support Software Market Size Overview by Application: 2018 VS 2022 VS 2029 6.2 Segment Introduction by Application 6.2.1 Customer Support 6.2.2 Sales and Marketing 6.3 Market Segment by Application 6.3.1 World Business Chat Support Software Market Size by Application (2018-2023) 6.3.2 World Business Chat Support Software Market Size by Application (2024-2029) 6.3.3 World Business Chat Support Software Market Size by Application (2018-2029) 7 Company Profiles 7.1 Drift 7.1.1 Drift Details 7.1.2 Drift Major Business 7.1.3 Drift Business Chat Support Software Product and Services 7.1.4 Drift Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.1.5 Drift Recent Developments/Updates 7.1.6 Drift Competitive Strengths & Weaknesses 7.2 Freshchat 7.2.1 Freshchat Details 7.2.2 Freshchat Major Business 7.2.3 Freshchat Business Chat Support Software Product and Services 7.2.4 Freshchat Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.2.5 Freshchat Recent Developments/Updates 7.2.6 Freshchat Competitive Strengths & Weaknesses 7.3 HubSpot 7.3.1 HubSpot Details 7.3.2 HubSpot Major Business 7.3.3 HubSpot Business Chat Support Software Product and Services 7.3.4 HubSpot Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.3.5 HubSpot Recent Developments/Updates 7.3.6 HubSpot Competitive Strengths & Weaknesses 7.4 Zendesk 7.4.1 Zendesk Details 7.4.2 Zendesk Major Business 7.4.3 Zendesk Business Chat Support Software Product and Services 7.4.4 Zendesk Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.4.5 Zendesk Recent Developments/Updates 7.4.6 Zendesk Competitive Strengths & Weaknesses 7.5 Intercom 7.5.1 Intercom Details 7.5.2 Intercom Major Business 7.5.3 Intercom Business Chat Support Software Product and Services 7.5.4 Intercom Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.5.5 Intercom Recent Developments/Updates 7.5.6 Intercom Competitive Strengths & Weaknesses 7.6 NTT business Solutions corporation 7.6.1 NTT business Solutions corporation Details 7.6.2 NTT business Solutions corporation Major Business 7.6.3 NTT business Solutions corporation Business Chat Support Software Product and Services 7.6.4 NTT business Solutions corporation Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.6.5 NTT business Solutions corporation Recent Developments/Updates 7.6.6 NTT business Solutions corporation Competitive Strengths & Weaknesses 7.7 Salesforce, Inc.(Slack Japan) 7.7.1 Salesforce, Inc.(Slack Japan) Details 7.7.2 Salesforce, Inc.(Slack Japan) Major Business 7.7.3 Salesforce, Inc.(Slack Japan) Business Chat Support Software Product and Services 7.7.4 Salesforce, Inc.(Slack Japan) Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.7.5 Salesforce, Inc.(Slack Japan) Recent Developments/Updates 7.7.6 Salesforce, Inc.(Slack Japan) Competitive Strengths & Weaknesses 7.8 Chatwork Co., Ltd. 7.8.1 Chatwork Co., Ltd. Details 7.8.2 Chatwork Co., Ltd. Major Business 7.8.3 Chatwork Co., Ltd. Business Chat Support Software Product and Services 7.8.4 Chatwork Co., Ltd. Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.8.5 Chatwork Co., Ltd. Recent Developments/Updates 7.8.6 Chatwork Co., Ltd. Competitive Strengths & Weaknesses 7.9 Microsoft Japan Co., Ltd. 7.9.1 Microsoft Japan Co., Ltd. Details 7.9.2 Microsoft Japan Co., Ltd. Major Business 7.9.3 Microsoft Japan Co., Ltd. Business Chat Support Software Product and Services 7.9.4 Microsoft Japan Co., Ltd. Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.9.5 Microsoft Japan Co., Ltd. Recent Developments/Updates 7.9.6 Microsoft Japan Co., Ltd. Competitive Strengths & Weaknesses 7.10 WORKS MOBILE Japan Corp. 7.10.1 WORKS MOBILE Japan Corp. Details 7.10.2 WORKS MOBILE Japan Corp. Major Business 7.10.3 WORKS MOBILE Japan Corp. Business Chat Support Software Product and Services 7.10.4 WORKS MOBILE Japan Corp. Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.10.5 WORKS MOBILE Japan Corp. Recent Developments/Updates 7.10.6 WORKS MOBILE Japan Corp. Competitive Strengths & Weaknesses 7.11 Salesforce 7.11.1 Salesforce Details 7.11.2 Salesforce Major Business 7.11.3 Salesforce Business Chat Support Software Product and Services 7.11.4 Salesforce Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) 7.11.5 Salesforce Recent Developments/Updates 7.11.6 Salesforce Competitive Strengths & Weaknesses 8 Industry Chain Analysis 8.1 Business Chat Support Software Industry Chain 8.2 Business Chat Support Software Upstream Analysis 8.3 Business Chat Support Software Midstream Analysis 8.4 Business Chat Support Software Downstream Analysis 9 Research Findings and Conclusion 10 Appendix 10.1 Methodology 10.2 Research Process and Data Source 10.3 Disclaimer

List of Tables Table 1. World Business Chat Support Software Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location) Table 2. World Business Chat Support Software Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location) Table 3. World Business Chat Support Software Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location) Table 4. World Business Chat Support Software Revenue Market Share by Region (2018-2023), (by Headquarter Location) Table 5. World Business Chat Support Software Revenue Market Share by Region (2024-2029), (by Headquarter Location) Table 6. Major Market Trends Table 7. World Business Chat Support Software Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million) Table 8. World Business Chat Support Software Consumption Value by Region (2018-2023) & (USD Million) Table 9. World Business Chat Support Software Consumption Value Forecast by Region (2024-2029) & (USD Million) Table 10. World Business Chat Support Software Revenue by Player (2018-2023) & (USD Million) Table 11. Revenue Market Share of Key Business Chat Support Software Players in 2022 Table 12. World Business Chat Support Software Industry Rank of Major Player, Based on Revenue in 2022 Table 13. Global Business Chat Support Software Company Evaluation Quadrant Table 14. Head Office of Key Business Chat Support Software Player Table 15. Business Chat Support Software Market: Company Product Type Footprint Table 16. Business Chat Support Software Market: Company Product Application Footprint Table 17. Business Chat Support Software Mergers & Acquisitions Activity Table 18. United States VS China Business Chat Support Software Market Size Comparison, (2018 & 2022 & 2029) & (USD Million) Table 19. United States VS China Business Chat Support Software Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million) Table 20. United States Based Business Chat Support Software Companies, Headquarters (States, Country) Table 21. United States Based Companies Business Chat Support Software Revenue, (2018-2023) & (USD Million) Table 22. United States Based Companies Business Chat Support Software Revenue Market Share (2018-2023) Table 23. China Based Business Chat Support Software Companies, Headquarters (Province, Country) Table 24. China Based Companies Business Chat Support Software Revenue, (2018-2023) & (USD Million) Table 25. China Based Companies Business Chat Support Software Revenue Market Share (2018-2023) Table 26. Rest of World Based Business Chat Support Software Companies, Headquarters (States, Country) Table 27. Rest of World Based Companies Business Chat Support Software Revenue, (2018-2023) & (USD Million) Table 28. Rest of World Based Companies Business Chat Support Software Revenue Market Share (2018-2023) Table 29. World Business Chat Support Software Market Size by Type, (USD Million), 2018 & 2022 & 2029 Table 30. World Business Chat Support Software Market Size by Type (2018-2023) & (USD Million) Table 31. World Business Chat Support Software Market Size by Type (2024-2029) & (USD Million) Table 32. World Business Chat Support Software Market Size by Application, (USD Million), 2018 & 2022 & 2029 Table 33. World Business Chat Support Software Market Size by Application (2018-2023) & (USD Million) Table 34. World Business Chat Support Software Market Size by Application (2024-2029) & (USD Million) Table 35. Drift Basic Information, Area Served and Competitors Table 36. Drift Major Business Table 37. Drift Business Chat Support Software Product and Services Table 38. Drift Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 39. Drift Recent Developments/Updates Table 40. Drift Competitive Strengths & Weaknesses Table 41. Freshchat Basic Information, Area Served and Competitors Table 42. Freshchat Major Business Table 43. Freshchat Business Chat Support Software Product and Services Table 44. Freshchat Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 45. Freshchat Recent Developments/Updates Table 46. Freshchat Competitive Strengths & Weaknesses Table 47. HubSpot Basic Information, Area Served and Competitors Table 48. HubSpot Major Business Table 49. HubSpot Business Chat Support Software Product and Services Table 50. HubSpot Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 51. HubSpot Recent Developments/Updates Table 52. HubSpot Competitive Strengths & Weaknesses Table 53. Zendesk Basic Information, Area Served and Competitors Table 54. Zendesk Major Business Table 55. Zendesk Business Chat Support Software Product and Services Table 56. Zendesk Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 57. Zendesk Recent Developments/Updates Table 58. Zendesk Competitive Strengths & Weaknesses Table 59. Intercom Basic Information, Area Served and Competitors Table 60. Intercom Major Business Table 61. Intercom Business Chat Support Software Product and Services Table 62. Intercom Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 63. Intercom Recent Developments/Updates Table 64. Intercom Competitive Strengths & Weaknesses Table 65. NTT business Solutions corporation Basic Information, Area Served and Competitors Table 66. NTT business Solutions corporation Major Business Table 67. NTT business Solutions corporation Business Chat Support Software Product and Services Table 68. NTT business Solutions corporation Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 69. NTT business Solutions corporation Recent Developments/Updates Table 70. NTT business Solutions corporation Competitive Strengths & Weaknesses Table 71. Salesforce, Inc.(Slack Japan) Basic Information, Area Served and Competitors Table 72. Salesforce, Inc.(Slack Japan) Major Business Table 73. Salesforce, Inc.(Slack Japan) Business Chat Support Software Product and Services Table 74. Salesforce, Inc.(Slack Japan) Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 75. Salesforce, Inc.(Slack Japan) Recent Developments/Updates Table 76. Salesforce, Inc.(Slack Japan) Competitive Strengths & Weaknesses Table 77. Chatwork Co., Ltd. Basic Information, Area Served and Competitors Table 78. Chatwork Co., Ltd. Major Business Table 79. Chatwork Co., Ltd. Business Chat Support Software Product and Services Table 80. Chatwork Co., Ltd. Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 81. Chatwork Co., Ltd. Recent Developments/Updates Table 82. Chatwork Co., Ltd. Competitive Strengths & Weaknesses Table 83. Microsoft Japan Co., Ltd. Basic Information, Area Served and Competitors Table 84. Microsoft Japan Co., Ltd. Major Business Table 85. Microsoft Japan Co., Ltd. Business Chat Support Software Product and Services Table 86. Microsoft Japan Co., Ltd. Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 87. Microsoft Japan Co., Ltd. Recent Developments/Updates Table 88. Microsoft Japan Co., Ltd. Competitive Strengths & Weaknesses Table 89. WORKS MOBILE Japan Corp. Basic Information, Area Served and Competitors Table 90. WORKS MOBILE Japan Corp. Major Business Table 91. WORKS MOBILE Japan Corp. Business Chat Support Software Product and Services Table 92. WORKS MOBILE Japan Corp. Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 93. WORKS MOBILE Japan Corp. Recent Developments/Updates Table 94. Salesforce Basic Information, Area Served and Competitors Table 95. Salesforce Major Business Table 96. Salesforce Business Chat Support Software Product and Services Table 97. Salesforce Business Chat Support Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million) Table 98. Global Key Players of Business Chat Support Software Upstream (Raw Materials) Table 99. Business Chat Support Software Typical Customers List of Figure Figure 1. Business Chat Support Software Picture Figure 2. World Business Chat Support Software Total Market Size: 2018 & 2022 & 2029, (USD Million) Figure 3. World Business Chat Support Software Total Market Size (2018-2029) & (USD Million) Figure 4. World Business Chat Support Software Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location) Figure 5. World Business Chat Support Software Revenue Market Share by Region (2018-2029), (by Headquarter Location) Figure 6. United States Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 7. China Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 8. Europe Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 9. Japan Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 10. South Korea Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 11. ASEAN Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 12. India Based Company Business Chat Support Software Revenue (2018-2029) & (USD Million) Figure 13. Business Chat Support Software Market Drivers Figure 14. Factors Affecting Demand Figure 15. World Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 16. World Business Chat Support Software Consumption Value Market Share by Region (2018-2029) Figure 17. United States Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 18. China Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 19. Europe Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 20. Japan Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 21. South Korea Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 22. ASEAN Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 23. India Business Chat Support Software Consumption Value (2018-2029) & (USD Million) Figure 24. Producer Shipments of Business Chat Support Software by Player Revenue ($MM) and Market Share (%): 2022 Figure 25. Global Four-firm Concentration Ratios (CR4) for Business Chat Support Software Markets in 2022 Figure 26. Global Four-firm Concentration Ratios (CR8) for Business Chat Support Software Markets in 2022 Figure 27. United States VS China: Business Chat Support Software Revenue Market Share Comparison (2018 & 2022 & 2029) Figure 28. United States VS China: Business Chat Support Software Consumption Value Market Share Comparison (2018 & 2022 & 2029) Figure 29. World Business Chat Support Software Market Size by Type, (USD Million), 2018 & 2022 & 2029 Figure 30. World Business Chat Support Software Market Size Market Share by Type in 2022 Figure 31. Instant Messaging Platform Figure 32. Social Media Messaging Platform Figure 33. Email Communication Platform Figure 34. World Business Chat Support Software Market Size Market Share by Type (2018-2029) Figure 35. World Business Chat Support Software Market Size by Application, (USD Million), 2018 & 2022 & 2029 Figure 36. World Business Chat Support Software Market Size Market Share by Application in 2022 Figure 37. Customer Support Figure 38. Sales and Marketing Figure 39. Business Chat Support Software Industrial Chain Figure 40. Methodology Figure 41. Research Process and Data Source

Drift Freshchat HubSpot Zendesk Intercom NTT business Solutions corporation Salesforce, Inc.(Slack Japan) Chatwork Co., Ltd. Microsoft Japan Co., Ltd. WORKS MOBILE Japan Corp. Salesforce