Table of Contents Chapter 1 IT Service Management (ITSM) Market Overview 1.1 IT Service Management (ITSM) Definition 1.2 Global IT Service Management (ITSM) Market Size Status and Outlook (2018-2032) 1.3 Global IT Service Management (ITSM) Market Size Comparison by Region (2018-2032) 1.4 Global IT Service Management (ITSM) Market Size Comparison by Type (2018-2032) 1.5 Global IT Service Management (ITSM) Market Size Comparison by Application (2018-2032) 1.6 Global IT Service Management (ITSM) Market Size Comparison by Sales Channel (2018-2032) 1.7 IT Service Management (ITSM) Market Dynamics 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Merger/Acquisition/Expansion) 1.7.4 Key Trends in IT Service Management (ITSM) Market Chapter 2 IT Service Management (ITSM) Market Competition by Player 2.1 Global IT Service Management (ITSM) Sales and Market Share by Player (2021-2023) 2.2 Global IT Service Management (ITSM) Revenue and Market Share by Player (2021-2023) 2.3 Global IT Service Management (ITSM) Average Price by Player (2021-2023) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 IT Service Management (ITSM) Market Segment by Type 3.1 Global IT Service Management (ITSM) Market by Type 3.1.1 On-premises 3.1.2 Cloud-based 3.2 Global IT Service Management (ITSM) Sales and Market Share by Type (2018-2023) 3.3 Global IT Service Management (ITSM) Revenue and Market Share by Type (2018-2023) 3.4 Global IT Service Management (ITSM) Average Price by Type (2018-2023) 3.5 Conclusion of Segment by Type Chapter 4 IT Service Management (ITSM) Market Segment by Application 4.1 Global IT Service Management (ITSM) Market by Application 4.1.1 BFSI 4.1.2 Retail & E-Commerce 4.1.3 IT & Telecom 4.1.4 Government & Public Sector 4.1.5 Others 4.2 Global IT Service Management (ITSM) Revenue and Market Share by Application (2018-2023) 4.3 Conclusion of Segment by Application Chapter 5 IT Service Management (ITSM) Market Segment by Sales Channel 5.1 Global IT Service Management (ITSM) Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global IT Service Management (ITSM) Revenue and Market Share by Sales Channel (2018-2023) 5.3 Conclusion of Segment by Sales Channel Chapter 6 IT Service Management (ITSM) Market Segment by Region & Country 6.1 Global IT Service Management (ITSM) Market Size and CAGR by Region (2018-2032) 6.2 Global IT Service Management (ITSM) Sales and Market Share by Region (2018-2023) 6.3 Global IT Service Management (ITSM) Revenue and Market Share by Region (2018-2023) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America IT Service Management (ITSM) Market Share by Type 6.4.3 North America IT Service Management (ITSM) Market Share by Application 6.4.4 United States 6.4.5 Canada 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe IT Service Management (ITSM) Market Share by Type 6.5.3 Europe IT Service Management (ITSM) Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Spain 6.5.9 Russia 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific IT Service Management (ITSM) Market Share by Type 6.6.3 Asia-Pacific IT Service Management (ITSM) Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America IT Service Management (ITSM) Market Share by Type 6.7.3 South America IT Service Management (ITSM) Market Share by Application 6.7.4 Brazil 6.7.5 Mexico 6.7.6 Argentina 6.7.7 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa IT Service Management (ITSM) Market Share by Type 6.8.3 Middle East & Africa IT Service Management (ITSM) Market Share by Application 6.8.4 Turkey 6.8.5 UAE 6.8.6 Saudi Arabia 6.8.7 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading IT Service Management (ITSM) Players 7.1 ServiceNow 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.2 IBM 7.3 HPE 7.4 Citrix Systems 7.5 BMC Software 7.6 CA Technologies 7.7 Atlassian 7.8 Axios Systems 7.9 Ivanti 7.10 Cherwell Software 7.11 Hornbill 7.12 Freshworks 7.13 SysAid 7.14 Gartner 7.15 Micro Focus 7.16 EasyVista 7.17 Alemba 7.18 ManageEngine 7.19 LogMeIn 7.20 Efecte Plc 7.21 Microsoft Chapter 8 Upstream and Downstream Analysis of IT Service Management (ITSM) 8.1 Industrial Chain of IT Service Management (ITSM) 8.2 Upstream of IT Service Management (ITSM) 8.3 Downstream of IT Service Management (ITSM) Chapter 9 Development Trend of IT Service Management (ITSM) (2024-2032) 9.1 Global IT Service Management (ITSM) Market Size (Sales and Revenue) Forecast (2024-2032) 9.2 Global IT Service Management (ITSM) Market Size and CAGR Forecast by Region (2024-2032) 9.3 Global IT Service Management (ITSM) Market Size and CAGR Forecast by Type (2024-2032) 9.4 Global IT Service Management (ITSM) Market Size and CAGR Forecast by Application (2024-2032) 9.5 Global IT Service Management (ITSM) Market Size and CAGR Forecast by Sales Channel (2024-2032) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure IT Service Management (ITSM) Example Figure Global IT Service Management (ITSM) Revenue (Million $) Status and Outlook (2018-2032) Figure Global IT Service Management (ITSM) Revenue (Million $) Comparison by Region (2018-2032) Figure Global IT Service Management (ITSM) Revenue (Million $) Comparison by Type (2018-2032) Figure Global IT Service Management (ITSM) Revenue (Million $) Comparison by Application (2018-2032) Figure Global IT Service Management (ITSM) Revenue (Million $) Comparison by Sales Channel (2018-2032) Table Global IT Service Management (ITSM) Sales by Player (2021-2023) Table Global IT Service Management (ITSM) Sales Market Share by Player (2021-2023) Figure Global IT Service Management (ITSM) Sales Market Share by Player in 2023 Table Global IT Service Management (ITSM) Revenue (Million $) by Player (2021-2023) Table Global IT Service Management (ITSM) Revenue Market Share by Player (2021-2023) Figure Global IT Service Management (ITSM) Revenue Market Share by Player in 2023 Table Global IT Service Management (ITSM) Average Price by Player (2021-2023) Figure Global IT Service Management (ITSM) Average Price by Player in 2023 Figure Global IT Service Management (ITSM) Players Competition Situation – Top 5 Players’ Revenue Market Share in 2021 Figure Global IT Service Management (ITSM) Players Competition Trends – Top 5 Players’ Revenue Market Share in 2023 Figure Example of On-premises Figure Global On-premises Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Cloud-based Figure Global Cloud-based Revenue (Million $) and Growth Rate (2018-2023) Table Global IT Service Management (ITSM) Sales by Type (2018-2023) Table Global IT Service Management (ITSM) Sales Market Share by Type (2018-2023) Figure Global IT Service Management (ITSM) Sales Market Share by Type in 2023 Table Global IT Service Management (ITSM) Revenue (Million $) by Type (2018-2023) Table Global IT Service Management (ITSM) Revenue Market Share by Type (2018-2023) Figure Global IT Service Management (ITSM) Revenue Market Share by Type in 2023 Table Global IT Service Management (ITSM) Average Price by Type (2018-2023) Figure Global IT Service Management (ITSM) Average Price by Type in 2023 Table Leading Players of IT Service Management (ITSM) by Type in 2023 Figure Example of BFSI Figure Global IT Service Management (ITSM) for BFSI Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Retail & E-Commerce Figure Global IT Service Management (ITSM) for Retail & E-Commerce Revenue (Million $) and Growth Rate (2018-2023) Figure Example of IT & Telecom Figure Global IT Service Management (ITSM) for IT & Telecom Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Government & Public Sector Figure Global IT Service Management (ITSM) for Government & Public Sector Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Others Figure Global IT Service Management (ITSM) for Others Revenue (Million $) and Growth Rate (2018-2023) Table Global IT Service Management (ITSM) Sales by Application (2018-2023) Table Global IT Service Management (ITSM) Sales Market Share by Application (2018-2023) Figure Global IT Service Management (ITSM) Sales Market Share by Application in 2023 Table Leading Consumers of IT Service Management (ITSM) by Application in 2023 Figure Example of Direct Channel Figure Global IT Service Management (ITSM) for Direct Channel Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Distribution Channel Figure Global IT Service Management (ITSM) for Distribution Channel Revenue (Million $) and Growth Rate (2018-2023) Table Global IT Service Management (ITSM) Revenue by Sales Channel (2018-2023) Table Global IT Service Management (ITSM) Revenue Market Share by Sales Channel (2018-2023) Figure Global IT Service Management (ITSM) Revenue Market Share by Sales Channel in 2023 Table Leading Distributors/Dealers of IT Service Management (ITSM) by Sales Channel in 2023 Table Global IT Service Management (ITSM) Market Size and CAGR by Region (2018-2032) Table Global IT Service Management (ITSM) Sales by Region (2018-2023) Table Global IT Service Management (ITSM) Sales Market Share by Region (2018-2023) Figure Global IT Service Management (ITSM) Sales Market Share by Region in 2023 Table Global IT Service Management (ITSM) Revenue (Million $) by Region (2018-2023) Table Global IT Service Management (ITSM) Revenue Market Share by Region (2018-2023) Figure Global IT Service Management (ITSM) Revenue Market Share by Region in 2023 Table North America IT Service Management (ITSM) Sales by Country (2018-2023) Figure North America IT Service Management (ITSM) Sales Market Share by Country (2018-2023) Table North America IT Service Management (ITSM) Revenue by Country (2018-2023) Figure North America IT Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure North America IT Service Management (ITSM) Market Share by Type in 2023 Figure North America IT Service Management (ITSM) Market Share by Application in 2023 Figure United States IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure United States IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Canada IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Canada IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Europe IT Service Management (ITSM) Sales by Country (2018-2023) Figure Europe IT Service Management (ITSM) Sales Market Share by Country (2018-2023) Table Europe IT Service Management (ITSM) Revenue by Country (2018-2023) Figure Europe IT Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure Europe IT Service Management (ITSM) Market Share by Type in 2023 Figure Europe IT Service Management (ITSM) Market Share by Application in 2023 Figure Germany IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Germany IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure UK IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure UK IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure France IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure France IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Italy IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Italy IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Spain IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Spain IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Russia IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Russia IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Asia-Pacific IT Service Management (ITSM) Sales by Country (2018-2023) Figure Asia-Pacific IT Service Management (ITSM) Sales Market Share by Country (2018-2023) Table Asia-Pacific IT Service Management (ITSM) Revenue by Country (2018-2023) Figure Asia-Pacific IT Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure Asia-Pacific IT Service Management (ITSM) Market Share by Type in 2023 Figure Asia-Pacific IT Service Management (ITSM) Market Share by Application in 2023 Figure China IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure China IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Japan IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Japan IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Korea IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Korea IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure India IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure India IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Southeast Asia IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Southeast Asia IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Australia IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Australia IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table South America IT Service Management (ITSM) Sales by Country (2018-2023) Figure South America IT Service Management (ITSM) Sales Market Share by Country (2018-2023) Table South America IT Service Management (ITSM) Revenue by Country (2018-2023) Figure South America IT Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure South America IT Service Management (ITSM) Market Share by Type in 2023 Figure South America IT Service Management (ITSM) Market Share by Application in 2023 Figure Brazil IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Brazil IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Mexico IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Mexico IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Argentina IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Argentina IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Colombia IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Colombia IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Middle East & Africa IT Service Management (ITSM) Sales by Country (2018-2023) Figure Middle East & Africa IT Service Management (ITSM) Sales Market Share by Country (2018-2023) Table Middle East & Africa IT Service Management (ITSM) Revenue by Country (2018-2023) Figure Middle East & Africa IT Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure Middle East & Africa IT Service Management (ITSM) Market Share by Type in 2023 Figure Middle East & Africa IT Service Management (ITSM) Market Share by Application in 2023 Figure Turkey IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Turkey IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure UAE IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure UAE IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Saudi Arabia IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Saudi Arabia IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure South Africa IT Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure South Africa IT Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Company Snapshot of ServiceNow Table IT Service Management (ITSM) Introduction of ServiceNow Table IT Service Management (ITSM) Sales, Price, Revenue, Gross Margin and Market Share of ServiceNow (2021-2023) Table Industrial Chain of IT Service Management (ITSM) Table Leading Consumers of IT Service Management (ITSM) Figure Global IT Service Management (ITSM) Sales and Growth Rate Forecast (2024-2032) Figure Global IT Service Management (ITSM) Revenue and Growth Rate Forecast (2024-2032) Table Global IT Service Management (ITSM) Market Size and CAGR Forecast by Region (2024-2032) Table Global IT Service Management (ITSM) Market Size and CAGR Forecast by Type (2024-2032) Table Global IT Service Management (ITSM) Market Size and CAGR Forecast by Application (2024-2032) Table Global IT Service Management (ITSM) Market Size and CAGR Forecast by Sales Channel (2024-2032)