Table of Contents Chapter 1 Information Technology Service Management (ITSM) Market Overview 1.1 Information Technology Service Management (ITSM) Definition 1.2 Global Information Technology Service Management (ITSM) Market Size Status and Outlook (2018-2032) 1.3 Global Information Technology Service Management (ITSM) Market Size Comparison by Region (2018-2032) 1.4 Global Information Technology Service Management (ITSM) Market Size Comparison by Type (2018-2032) 1.5 Global Information Technology Service Management (ITSM) Market Size Comparison by Application (2018-2032) 1.6 Global Information Technology Service Management (ITSM) Market Size Comparison by Sales Channel (2018-2032) 1.7 Information Technology Service Management (ITSM) Market Dynamics 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Merger/Acquisition/Expansion) 1.7.4 Key Trends in Information Technology Service Management (ITSM) Market Chapter 2 Information Technology Service Management (ITSM) Market Competition by Player 2.1 Global Information Technology Service Management (ITSM) Sales and Market Share by Player (2021-2023) 2.2 Global Information Technology Service Management (ITSM) Revenue and Market Share by Player (2021-2023) 2.3 Global Information Technology Service Management (ITSM) Average Price by Player (2021-2023) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Information Technology Service Management (ITSM) Market Segment by Type 3.1 Global Information Technology Service Management (ITSM) Market by Type 3.1.1 On-premises 3.1.2 Cloud-based 3.2 Global Information Technology Service Management (ITSM) Sales and Market Share by Type (2018-2023) 3.3 Global Information Technology Service Management (ITSM) Revenue and Market Share by Type (2018-2023) 3.4 Global Information Technology Service Management (ITSM) Average Price by Type (2018-2023) 3.5 Conclusion of Segment by Type Chapter 4 Information Technology Service Management (ITSM) Market Segment by Application 4.1 Global Information Technology Service Management (ITSM) Market by Application 4.1.1 BFSI 4.1.2 Retail & E-Commerce 4.1.3 IT & Telecom 4.1.4 Government & Public Sector 4.1.5 Others 4.2 Global Information Technology Service Management (ITSM) Revenue and Market Share by Application (2018-2023) 4.3 Conclusion of Segment by Application Chapter 5 Information Technology Service Management (ITSM) Market Segment by Sales Channel 5.1 Global Information Technology Service Management (ITSM) Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Information Technology Service Management (ITSM) Revenue and Market Share by Sales Channel (2018-2023) 5.3 Conclusion of Segment by Sales Channel Chapter 6 Information Technology Service Management (ITSM) Market Segment by Region & Country 6.1 Global Information Technology Service Management (ITSM) Market Size and CAGR by Region (2018-2032) 6.2 Global Information Technology Service Management (ITSM) Sales and Market Share by Region (2018-2023) 6.3 Global Information Technology Service Management (ITSM) Revenue and Market Share by Region (2018-2023) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Information Technology Service Management (ITSM) Market Share by Type 6.4.3 North America Information Technology Service Management (ITSM) Market Share by Application 6.4.4 United States 6.4.5 Canada 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Information Technology Service Management (ITSM) Market Share by Type 6.5.3 Europe Information Technology Service Management (ITSM) Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Spain 6.5.9 Russia 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Information Technology Service Management (ITSM) Market Share by Type 6.6.3 Asia-Pacific Information Technology Service Management (ITSM) Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Information Technology Service Management (ITSM) Market Share by Type 6.7.3 South America Information Technology Service Management (ITSM) Market Share by Application 6.7.4 Brazil 6.7.5 Mexico 6.7.6 Argentina 6.7.7 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Information Technology Service Management (ITSM) Market Share by Type 6.8.3 Middle East & Africa Information Technology Service Management (ITSM) Market Share by Application 6.8.4 Turkey 6.8.5 UAE 6.8.6 Saudi Arabia 6.8.7 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Information Technology Service Management (ITSM) Players 7.1 ServiceNow 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.2 IBM 7.3 HPE 7.4 Citrix Systems 7.5 BMC Software 7.6 CA Technologies 7.7 Atlassian 7.8 Axios Systems 7.9 Ivanti 7.10 Cherwell Software 7.11 Hornbill 7.12 Freshworks 7.13 SysAid 7.14 Gartner 7.15 Micro Focus 7.16 EasyVista 7.17 Alemba 7.18 ManageEngine 7.19 LogMeIn 7.20 Efecte Plc 7.21 Microsoft Chapter 8 Upstream and Downstream Analysis of Information Technology Service Management (ITSM) 8.1 Industrial Chain of Information Technology Service Management (ITSM) 8.2 Upstream of Information Technology Service Management (ITSM) 8.3 Downstream of Information Technology Service Management (ITSM) Chapter 9 Development Trend of Information Technology Service Management (ITSM) (2024-2032) 9.1 Global Information Technology Service Management (ITSM) Market Size (Sales and Revenue) Forecast (2024-2032) 9.2 Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Region (2024-2032) 9.3 Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Type (2024-2032) 9.4 Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Application (2024-2032) 9.5 Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Sales Channel (2024-2032) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Information Technology Service Management (ITSM) Example Figure Global Information Technology Service Management (ITSM) Revenue (Million $) Status and Outlook (2018-2032) Figure Global Information Technology Service Management (ITSM) Revenue (Million $) Comparison by Region (2018-2032) Figure Global Information Technology Service Management (ITSM) Revenue (Million $) Comparison by Type (2018-2032) Figure Global Information Technology Service Management (ITSM) Revenue (Million $) Comparison by Application (2018-2032) Figure Global Information Technology Service Management (ITSM) Revenue (Million $) Comparison by Sales Channel (2018-2032) Table Global Information Technology Service Management (ITSM) Sales by Player (2021-2023) Table Global Information Technology Service Management (ITSM) Sales Market Share by Player (2021-2023) Figure Global Information Technology Service Management (ITSM) Sales Market Share by Player in 2023 Table Global Information Technology Service Management (ITSM) Revenue (Million $) by Player (2021-2023) Table Global Information Technology Service Management (ITSM) Revenue Market Share by Player (2021-2023) Figure Global Information Technology Service Management (ITSM) Revenue Market Share by Player in 2023 Table Global Information Technology Service Management (ITSM) Average Price by Player (2021-2023) Figure Global Information Technology Service Management (ITSM) Average Price by Player in 2023 Figure Global Information Technology Service Management (ITSM) Players Competition Situation – Top 5 Players’ Revenue Market Share in 2021 Figure Global Information Technology Service Management (ITSM) Players Competition Trends – Top 5 Players’ Revenue Market Share in 2023 Figure Example of On-premises Figure Global On-premises Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Cloud-based Figure Global Cloud-based Revenue (Million $) and Growth Rate (2018-2023) Table Global Information Technology Service Management (ITSM) Sales by Type (2018-2023) Table Global Information Technology Service Management (ITSM) Sales Market Share by Type (2018-2023) Figure Global Information Technology Service Management (ITSM) Sales Market Share by Type in 2023 Table Global Information Technology Service Management (ITSM) Revenue (Million $) by Type (2018-2023) Table Global Information Technology Service Management (ITSM) Revenue Market Share by Type (2018-2023) Figure Global Information Technology Service Management (ITSM) Revenue Market Share by Type in 2023 Table Global Information Technology Service Management (ITSM) Average Price by Type (2018-2023) Figure Global Information Technology Service Management (ITSM) Average Price by Type in 2023 Table Leading Players of Information Technology Service Management (ITSM) by Type in 2023 Figure Example of BFSI Figure Global Information Technology Service Management (ITSM) for BFSI Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Retail & E-Commerce Figure Global Information Technology Service Management (ITSM) for Retail & E-Commerce Revenue (Million $) and Growth Rate (2018-2023) Figure Example of IT & Telecom Figure Global Information Technology Service Management (ITSM) for IT & Telecom Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Government & Public Sector Figure Global Information Technology Service Management (ITSM) for Government & Public Sector Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Others Figure Global Information Technology Service Management (ITSM) for Others Revenue (Million $) and Growth Rate (2018-2023) Table Global Information Technology Service Management (ITSM) Sales by Application (2018-2023) Table Global Information Technology Service Management (ITSM) Sales Market Share by Application (2018-2023) Figure Global Information Technology Service Management (ITSM) Sales Market Share by Application in 2023 Table Leading Consumers of Information Technology Service Management (ITSM) by Application in 2023 Figure Example of Direct Channel Figure Global Information Technology Service Management (ITSM) for Direct Channel Revenue (Million $) and Growth Rate (2018-2023) Figure Example of Distribution Channel Figure Global Information Technology Service Management (ITSM) for Distribution Channel Revenue (Million $) and Growth Rate (2018-2023) Table Global Information Technology Service Management (ITSM) Revenue by Sales Channel (2018-2023) Table Global Information Technology Service Management (ITSM) Revenue Market Share by Sales Channel (2018-2023) Figure Global Information Technology Service Management (ITSM) Revenue Market Share by Sales Channel in 2023 Table Leading Distributors/Dealers of Information Technology Service Management (ITSM) by Sales Channel in 2023 Table Global Information Technology Service Management (ITSM) Market Size and CAGR by Region (2018-2032) Table Global Information Technology Service Management (ITSM) Sales by Region (2018-2023) Table Global Information Technology Service Management (ITSM) Sales Market Share by Region (2018-2023) Figure Global Information Technology Service Management (ITSM) Sales Market Share by Region in 2023 Table Global Information Technology Service Management (ITSM) Revenue (Million $) by Region (2018-2023) Table Global Information Technology Service Management (ITSM) Revenue Market Share by Region (2018-2023) Figure Global Information Technology Service Management (ITSM) Revenue Market Share by Region in 2023 Table North America Information Technology Service Management (ITSM) Sales by Country (2018-2023) Figure North America Information Technology Service Management (ITSM) Sales Market Share by Country (2018-2023) Table North America Information Technology Service Management (ITSM) Revenue by Country (2018-2023) Figure North America Information Technology Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure North America Information Technology Service Management (ITSM) Market Share by Type in 2023 Figure North America Information Technology Service Management (ITSM) Market Share by Application in 2023 Figure United States Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure United States Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Canada Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Canada Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Europe Information Technology Service Management (ITSM) Sales by Country (2018-2023) Figure Europe Information Technology Service Management (ITSM) Sales Market Share by Country (2018-2023) Table Europe Information Technology Service Management (ITSM) Revenue by Country (2018-2023) Figure Europe Information Technology Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure Europe Information Technology Service Management (ITSM) Market Share by Type in 2023 Figure Europe Information Technology Service Management (ITSM) Market Share by Application in 2023 Figure Germany Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Germany Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure UK Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure UK Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure France Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure France Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Italy Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Italy Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Spain Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Spain Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Russia Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Russia Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Asia-Pacific Information Technology Service Management (ITSM) Sales by Country (2018-2023) Figure Asia-Pacific Information Technology Service Management (ITSM) Sales Market Share by Country (2018-2023) Table Asia-Pacific Information Technology Service Management (ITSM) Revenue by Country (2018-2023) Figure Asia-Pacific Information Technology Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure Asia-Pacific Information Technology Service Management (ITSM) Market Share by Type in 2023 Figure Asia-Pacific Information Technology Service Management (ITSM) Market Share by Application in 2023 Figure China Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure China Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Japan Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Japan Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Korea Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Korea Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure India Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure India Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Southeast Asia Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Southeast Asia Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Australia Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Australia Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table South America Information Technology Service Management (ITSM) Sales by Country (2018-2023) Figure South America Information Technology Service Management (ITSM) Sales Market Share by Country (2018-2023) Table South America Information Technology Service Management (ITSM) Revenue by Country (2018-2023) Figure South America Information Technology Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure South America Information Technology Service Management (ITSM) Market Share by Type in 2023 Figure South America Information Technology Service Management (ITSM) Market Share by Application in 2023 Figure Brazil Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Brazil Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Mexico Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Mexico Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Argentina Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Argentina Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Colombia Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Colombia Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Middle East & Africa Information Technology Service Management (ITSM) Sales by Country (2018-2023) Figure Middle East & Africa Information Technology Service Management (ITSM) Sales Market Share by Country (2018-2023) Table Middle East & Africa Information Technology Service Management (ITSM) Revenue by Country (2018-2023) Figure Middle East & Africa Information Technology Service Management (ITSM) Revenue Market Share by Country (2018-2023) Figure Middle East & Africa Information Technology Service Management (ITSM) Market Share by Type in 2023 Figure Middle East & Africa Information Technology Service Management (ITSM) Market Share by Application in 2023 Figure Turkey Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Turkey Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure UAE Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure UAE Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure Saudi Arabia Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure Saudi Arabia Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Figure South Africa Information Technology Service Management (ITSM) Sales and Growth Rate (2018-2023) Figure South Africa Information Technology Service Management (ITSM) Revenue (Million $) and Growth Rate (2018-2023) Table Company Snapshot of ServiceNow Table Information Technology Service Management (ITSM) Introduction of ServiceNow Table Information Technology Service Management (ITSM) Sales, Price, Revenue, Gross Margin and Market Share of ServiceNow (2021-2023) Table Industrial Chain of Information Technology Service Management (ITSM) Table Leading Consumers of Information Technology Service Management (ITSM) Figure Global Information Technology Service Management (ITSM) Sales and Growth Rate Forecast (2024-2032) Figure Global Information Technology Service Management (ITSM) Revenue and Growth Rate Forecast (2024-2032) Table Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Region (2024-2032) Table Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Type (2024-2032) Table Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Application (2024-2032) Table Global Information Technology Service Management (ITSM) Market Size and CAGR Forecast by Sales Channel (2024-2032)